Question 1

How do I know the condition of the watch?

Accepted Answer

• New
The watch is new and shows no signs of wear.

• Like New & Unworn
The watch is in mint condition and has not be worn. If the watch is from old stock, there might be minimal signs of wear from storage. Some stickers may be missing. The watch has not been polished.

• Pre-Owned - Very Good
The watch shows minor signs of wear, such as small, intangible scratches. The case has flawless chamfers and edges. The bracelet or strap may be slightly stretched. Markings and engravings are clearly visible and not worn. The watch may have been professionally polished without affecting the contours or edges.

• Pre-Owned - Good 
The watch shows visible and tangible signs of wear like scratches, scuffs, or small dents. The bracelet or strap may be significantly stretched. Markings and engravings may be worn but are still visible. The watch may have been professionally polished.

• Pre-Owned - Fair
The watch shows major, visible signs of wear like scratches and dents. The bracelet or strap shows visible signs of wear.

Question 2

How do I know if a watch is in stock ?

Accepted Answer

The availability is indicated in each watch description and is specified as follow:

• In Stock: Shipping within 3-4 business days.
 • Available upon Request: The item is not in stock. We will look into potential availability and delivery times for you upon request.

Question 3

Is there a warranty included with my purchase ?

Accepted Answer

Yes, all watches come with an international warranty which is detailed in the watch description. In case the original warranty has expired, Avent0ri offers you a 12-month Warranty.

Question 4

What does the warranty cover ?

Accepted Answer

The warranty covers manufacturing defects. The warranty excludes damage to watch parts resulting from abnormal or improper usage, lack of care, accidents (such as impacts or breaks), inappropriate use of the watch, or repair from an unauthorized service center.

Question 5

Why are some pre-owned watches cheaper than new, and others more expensive ?

Accepted Answer

There are a multitude of reasons for this, such as availability, demand, rarity etc. For certain brands, in particular Rolex, watches are almost always more expensive on the pre-owned market. This is because these brands have a very restricted supply of particular models available for immediate purchase, and customers must have a long-standing purchase history and be willing to wait years for a watch in some cases.

Question 6

Any question ?

Accepted Answer

Should you have any question, feel free to contact us. Our staff speak English, French, and Italian. Happy to learn new languages for you!

Contact Us! (https://www.avent0ri.ch/contact)

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